Welcome to VMC Sales Store’s FAQ page! We’re here to help you with any questions about our premium freshwater fishing gear, shipping policies, and more. Below you’ll find answers to our most common questions from fellow anglers worldwide.

About Our Products

What types of freshwater fishing products do you offer?

We specialize in five main categories of freshwater fishing equipment:

  • Freshwater Accessories
  • Freshwater Lures
  • Freshwater Reels
  • Freshwater Rods & Poles
  • Freshwater Terminal Tackle
All our products are selected by experienced anglers for quality and performance.
Are your products suitable for beginners?

Absolutely! We carry equipment for all skill levels, from first-time anglers to seasoned professionals. Our product descriptions indicate the recommended skill level when applicable.

Do you test your products before selling them?

Yes! We stand behind every reel, rod, and lure we ship because we’ve tested them on the water ourselves. We only sell gear we would use on our own fishing adventures.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?

Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Can I change or cancel my order after placing it?

You may request changes or cancellation within 1 hour of placing your order by emailing [email protected]. After this window, your order will likely be in processing and cannot be modified.

Shipping & Delivery

Where do you ship?

We ship worldwide to most countries (excluding some Asian and remote regions). During checkout, you’ll see if we can deliver to your location.

What are my shipping options?

We offer two reliable shipping methods:

  • Standard Shipping ($12.95 flat rate): 10-15 business days via DHL/FedEx with full tracking
  • Free Shipping (orders over $50): 15-25 business days via EMS with full insurance
How long does order processing take?

Our team carefully prepares your fishing gear within 1-2 business days before dispatch. You’ll receive tracking information as soon as your package leaves our New York facility.

Who pays for customs and import taxes?

International customers are responsible for any duties, taxes, or customs fees. We declare the full value on all international shipments as required by law.

Returns & Warranty

What is your return policy?

If your gear doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be unused and in original packaging. Please contact us at [email protected] to start the return process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider.

Contact & Support

How can I contact customer service?

Our fellow anglers are here to help! Email us at [email protected] for any questions about your order, products, or fishing advice.

What are your business hours?

Our team is available Monday-Friday, 9AM-5PM EST. We typically respond to emails within 24 hours.

Where is your store located?

Our facility is located at:
2761 Oakwood Avenue, New York, US 10011
(This is not a retail location – online orders only)

Remember – every order at VMC Sales Store supports our mission to help anglers spend less and fish more. We can’t wait to see what you catch with your new gear!