At VMC Sales Store, we’re dedicated to making your freshwater fishing experience as smooth as casting on a calm lake. Whether you’re shopping for rods, reels, lures, or accessories, we want you to be completely satisfied with your purchase.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

We offer two shipping options to get your freshwater fishing gear to you:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

International Customers: We ship worldwide (excluding some Asian and remote regions). Please note that international orders may be subject to customs fees and import duties which are the responsibility of the customer.

Our Hassle-Free Returns Policy

We stand behind our freshwater fishing gear like we stand behind our casts. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchange process within 15 days of receiving your order.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Freshwater Terminal Tackle: This includes hooks, swivels, and other small components that cannot be properly sanitized
  • Any items that show signs of use or damage not present at time of shipping

How to Return or Exchange an Item

Step 1: Contact Our Customer Service

Email us at [email protected] with your request using this format:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear VMC Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to be returned: [Product Name(s)]
Reason for return/exchange: [Brief explanation]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Our team will respond within 1-2 business days with:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • The return shipping address

Step 3: Package and Ship Your Return

Securely package your items (we recommend using the original packaging) and include:

  • The RMA number clearly visible on the outside of the package
  • A copy of your order confirmation or packing slip

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. Here’s what to expect:

  • Original Payment Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Processing: For exchanges, we’ll ship your new item once the return is received and processed

Exchange Policy

Prefer a different freshwater fishing product? We’re happy to help with exchanges for items of equal or greater value. If your exchange costs more than the original item, you’ll only pay the difference.

International Returns

For our international anglers:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service (DHL or FedEx)
  • Refunds will be issued in USD and may be subject to currency conversion rates

Damaged or Incorrect Items

If your freshwater gear arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is ready to help with any questions about shipping, returns or exchanges. Reach out to us at:

  • Email: [email protected]
  • Mail: VMC Sales Store, 2761 Oakwood Avenue, New York, NY 10011, United States

At VMC Sales Store, we appreciate your business and will handle your return or exchange with the same care we put into selecting our fishing products.